Frequently Answered Questions
1. Do you offer pickup service?
Yes, we offer pickup service for locations within our service area.
2. What forms of payment do you accept?
We accept credit cards, debit cards, and cash at all Island Pacific Cargo store locations.
3. If I use a Home Depot box, what size will it be classified as?
A standard Home Depot box measuring 24” x 20” x 21” will fall under a specific category.
Note: We will confirm the shipping rate once we know the actual dimension of the box, outside of the standard box size indicated on our pricing chart.
4. Can someone help me carry my box inside the store?
While our team will assist to the best of their ability, company policy requires that customers bring their boxes inside the store for processing.
5. What do I need to bring when dropping off a box at Island Pacific?
Please bring two valid forms of identification and complete the required packing slip.
6. Do I need an appointment to drop off a box?
No appointment is necessary. A customer service representative will assist you when you arrive at the store.
7. What are your shipping rates?
Our current
shipping rates
are available on our website for your convenience.
8. How long will it take for my box to be delivered?
Note: We are confirming the estimated delivery timeline with LBC.
9. What items are prohibited from being shipped?
For safety and customs compliance, certain items are not allowed. Please refer to our
Prohibited Item List
available at the store or on our website.
10. Can I track my shipment?
Yes, once your box has been processed and shipped, you’ll receive a tracking number to monitor its status online.
11. Do you offer insurance for my shipment?
Yes, we offer optional insurance coverage. Please ask a store representative for details and pricing.
12. What happens if my box is lost or damage?
If your box is lost or damaged, please contact our customer service team. Claims may be filed based on the declared value and insurance coverage.
13. Can someone else drop off my box for me?
Yes, but they must present their own valid IDs and provide the completed packing slip with your information.
14. Can I ship to multiple destinations?
Yes! Each box must be labeled and documented separately, but you can ship to multiple addresses during the same visit.
15. What are your store hours?
Store hours may vary by location. Please check with your local Island Pacific store.
Prohibited Items for Shipping
Illegal drugs
Cash
Money order / Postal Order
Credit card / SIM Card / Prepaid Cards
Firearms / Firearm parts & accessories / Explosives / Toy guns
Firecrackers
Jewelries / Ivory Jewelries / Ivory
Products made from animal skins
Antiques
Pornographic materials
Fake leather goods
Native bags made from plant products
Tobacco / Cigar / Cigarette
Perishable products
Pirated CDs / ACDs
Gamble items
Publications, films and video tapes
Product made from pigs
Gases
Flammable liquid
Flammable solids
Toxic materials
Infectious substances
Corrosives
Poisonous materials
Radioactive materials
Plants Products – product derived from plants either in their natural or processed form.
Planting Materials – Refer to seeds, fruits and parts of aggregate fruits for planting. These also include cuttings, rhizomes, bulbs and corns, grafts, leaves, roots, scions and other that are capable of propagation.
Plants – refers to living plants or seedling The undocumented consignments transported into Philippines through parcel of Balikbayan boxes and other package mails are considered smuggled. Entry of these commodities(plants, planting materials and plant products) without proper documents / clearances poses high risk of introduction of injurious plant pest and diseases into the country. Shipper / Consignee / Consolidator might have issues in Bureau of Customs if these items are found in Balikbayan Boxes.
